This customer-facing “welcome letter” is part of the migration narrative: Qenta presents itself as the new home for EPB clients and assures continued access to deposits, precious metals holdings, mutual funds, and brokerage accounts. It is marketing copy dressed up as reassurance, telling customers everything is stable and under control. Qenta promised to safeguard assets and provide continuity, and assured customers that if they were not satisfied, they could transfer their funds to another organization at any time. But after three years of denying customers access to their assets, Qenta tried to keep for itself all of the substantial appreciation in customer-owned precious metals and mutual funds, then charge customers five million dollars for unsubstantiated costs it claimed to have incurred in attempting to complete the migration.
